Careers

The CRM Lead is a hands-on technical and functional leader responsible for the design, administration, and continuous improvement of Global Electronics' Salesforce platform. This role owns the day-to-day health of Salesforce while partnering closely with Sales, Marketing, and Services teams to ensure the platform drives productivity and supports business goals. This role reports to Director, CRM & ERP Systems. 

Key Responsibilities:

• Platform Ownership: Serve as the primary Salesforce administrator and subject matter expert, managing configuration, user access, data integrity, and system health across Sales Cloud, Service Cloud, and related tools.
• Enhancements & Delivery: Gather requirements from business stakeholders and translate them into Salesforce solutions, including flows, custom objects, validation rules, dashboards, and reports, delivered on time and with minimal disruption.
• User Enablement: Own onboarding, training, and ongoing enablement for Salesforce users. Act as the first line of support for platform questions and issues.
• Data & Reporting: Maintain clean, reliable CRM data. Build and manage dashboards and reports that give leadership clear visibility into pipeline, customer activity, and team performance.
• Integrations & Ecosystem: Manage and support integrations between Salesforce and connected tools (e.g., marketing automation, ERP, CPQ). Partner with technical teams to scope and deliver more complex integration work.
• Roadmap Contribution: Identify opportunities to improve how the business uses Salesforce. Bring forward recommendations and help prioritize enhancements alongside the broader enterprise systems roadmap.

The Ideal Profile:

• The Builder: You don't just maintain the system; you make it better. You're always looking for ways to reduce manual work and improve the user experience.
• The Bridge: You understand business needs and work closely with the Principal, Enterprise Platform Strategy to translate them into the right Salesforce solutions.
• The Owner: You take pride in a clean, well-governed platform. Bad data, broken flows, and unused licenses bother you.
• The Collaborator: You work well across teams and know how to balance competing priorities with limited resources. You partner closely with the NetSuite ERP lead to ensure Salesforce solutions align with the overall systems strategy and systems of record.

Requirements:

• 4–6+ years of hands-on Salesforce administration and configuration experience
• Strong understanding and experience with Sales Cloud, Service Cloud and Marketing Cloud; Experience with Marketing Cloud Account Engagement and AgentForce a plus
• Experience supporting requirements discovery, analyzing requirements, and translating them into Salesforce solutions
• Experience with Salesforce integrations (APIs, middleware tools like MuleSoft or similar)
• Strong communication skills, comfortable working with both end users and leadership

Global Electronics Association is an Equal Opportunity Employer offering a competitive salary of $125 – 130K, and excellent employee benefits. This is a hybrid role; 1-2 days in the Bannockburn, IL office.

Please send resume and cover letter to: lyssabernstein@electronics.org.  Subject line should say: CRM LEAD.

The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we’ve supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to supports its members. 

The Global Electronics Association is seeking a Digital Campaign Manager.  The Digital Campaign Manager plans and executes high-quality, multichannel campaigns across the Association’s portfolios, events, and regions while managing day-to-day agency activity, channel performance, testing, and optimization.

RESPONSIBILITIES

• Receive approved campaign briefs from Product Marketing Leads and translate them into executable plans covering audiences, channels, sequencing, assets, budget, milestones, testing, and measurement requirements. Build and deploy campaigns across email, digital advertising, paid social, search, display, programmatic channels, and web landing pages.
• Build the campaign layer in HubSpot and Salesforce environments, including workflows, email deployment, campaign audiences, segmentation, tracking, and A/B tests.
• Own paid-media execution and optimization, including audience targeting, media-plan implementation, budget pacing, testing, and performance decisions.
• Serve as the primary day-to-day operational contact for marketing agency partners: provide briefs, review outputs, give feedback, manage timelines, and escalate strategic or performance issues appropriately.
• Review campaign performance with the Data Analytics Manager and adjust targeting, sequencing, messaging application, channel mix, and spend based on evidence.
• Execute event marketing campaigns for APEX EXPO, EWPTE, WHMA, IEMI, CEMAC and regional events from approved Product Marketing briefs, including registration, email programs, digital advertising, and post-event follow-up.
• Execute regional campaign adaptations with Product Marketing and regional stakeholders while protecting approved positioning and brand standards. Coordinate with Content and Creative to secure campaign-ready assets and with Marketing Operations to ensure proper intake, scheduling, platform support, and data hygiene.
• Report campaign status, performance, optimization decisions, risks, and next actions to Product Marketing and Marketing services leadership.

REQUIREMENTS

• Bachelor's degree in marketing, communications, business, digital media, or a related field.
• At least 3 years’ digital marketing experience and progressive experience planning and executing multichannel digital campaigns in a B2B, association, membership, events, or comparable environment; hands-on experience with marketing automation, CRM campaign execution, email marketing, audience segmentation, paid media, landing pages, A/B testing, agency/vendor management, and performance optimization.
• Experience marketing large events, professional education, membership, standards, or technical products; experience executing campaigns across regions and adapting plans for local audiences; working knowledge of conversion optimization, attribution, lifecycle nurturing, and privacy-conscious audience practices.
• Experience with HubSpot, Salesforce or Salesforce Marketing Cloud experience and or certification, and major digital advertising platforms.
• Hands-on experience with marketing automation, CRM campaign execution, email marketing, paid-media platforms, landing pages, audience segmentation, tracking, and A/B testing.

Global Electronics Association is an Equal Opportunity Employer offering a competitive salary of $80K and excellent employee benefits.  The Association has a hybrid work environment. Position reports to the Bannockburn, IL office.

Please send resume and cover letter to e-mail: lyssabernstein@electronics.org  Subject line should say: DIGITAL

The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we’ve supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.

Th Global Electronics Association seeks a CUSTOMER SUPPORT SPECIALIST (CSS). The CSS provides service and support for customer and member orders, membership, and technical support. Ensure a high level of customer satisfaction. Educate customers about products and services and cross-sell. Guide customers to online resources. Monitor issues, provide necessary follow-up, and maintain consistent service.

RESPONSIBILITIES

Phone Support

• Apply product, service, and policy knowledge to address caller questions, complaints, and issues.
• Deliver prompt, accurate solutions that make customers and members feel valued.
• Listen, clarify, and de-escalate upset customers and members.

Order Processing

• Process orders accurately and ensure same-business-day responses.
• Manage portal orders and PO invoices.
• Review member POs and request corrections or missing details.
• Attach POs and correspondence to term orders; send confirmations and receipts.
• Resolve backorders, coordinate fulfillment, and update customers on ship dates.
• Resolve shipping issues, including customs and invalid accounts.
• Verify quality complaints and report them to fulfillment.
• Approve web orders within the expedited SLA.
• Process exchanges, returns, authorizations, and credit memos.
• Document order status in case notes.

Case Management and Technical Support

• Verify and update customer records before processing transactions, creating records when needed.
• Resolve DRM issues by resetting files and explaining restrictions.
• Report website issues and submit helpdesk tickets.
• Resolve failed payments.
• Apply payments to order and membership quotes and invoices.
• Partner with accounting to resolve order and billing issues.
• Research credit holds and advise customers.
• Complete Vendor Setup forms and secure required approvals.
• Answer technical questions about IPC Standards.
• Follow up on assigned cases using documented procedures.
• Build trust with customers, members, and internal teams.
• Recommend products and services that meet customer needs.
• Resolve inquiries or escalate them to the support lead or colleagues.

Certification Support

• Support IPC trainers, training centers, and individuals.
• Help customers with certification, training, and testing platforms.
• Meet trainers’ urgent needs during classes.
• Resolve exam and grade issues for students and trainers.
• Resolve tickets with accurate certification and training guidance.
• Resolve customer certification issues.
• Correct certification data and sync exam funds as needed.

Membership Support

• Answer membership questions by email and phone.
• Explain benefits, recommend membership options, and support member resources.
• Process new and renewed memberships within the expedited SLA.
• Coordinate membership issues with regional teams.
• Support management, teams, and assigned projects.
• Support APEX EXPO and other events as needed.
• Review NetSuite workflows, recommend improvements, and test updates.
• Represent the customer’s voice on cross-functional teams.

REQUIREMENTS

• Must be able to work 8am – 5pm, M – F. Training for the first 3 months will be 8am – 5pm.
• High school diploma or equivalent.
• At least 3 years of customer service experience.
• Extensive knowledge of IPC standards (training provided).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively.
• Strong Microsoft Office and CRM software such as Salesforce, NetSuite, or Microsoft CRM skills.
• Proficiency with standard office equipment, including headsets, phones, and computers.
• Preferred: Customer service certification or related education.
• Preferred: IPC Trainer certification or equivalent standards knowledge.
• Preferred: Order and financial transaction processing experience.
• Preferred: NetSuite or Salesforce experience.

The Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits.  The Association has a hybrid work environment, with one day per week in the Bannockburn, IL office. 

The pay range for this position is $25+ per hour. The Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, Global Electronics Association offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week.

Please send resume and cover letter to e-mail: lyssabernstein@electronics.org.  Subject line should say: CSS.

The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we’ve supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.

The Global Electronics Association seeks an Executive Assistant/Office Assistant based in our Bannockburn, IL office. This hybrid role (3 days in-office) with a dual reporting relationship to the CFO and Executive Assistant to the CEO/President and provides support to the Executive VP Team while also serving as the primary office support point person. 

The ideal candidate is a proactive, highly organized professional who can manage confidential information, coordinate cross-functional activities, and ensure smooth day-to-day office operations including mail handling, supplies ordering, facilities coordination, and liaison duties between the office and the Association. This role is well-suited for a junior-to-mid-level assistant ready to grow or a seasoned assistant who brings a complete, polished skill set.

Essential Duties and Responsibilities

• Attend executive meetings, take detailed notes, and prepare draft minutes and summaries.
• Coordinate executive-to-executive meetings with external corporate leaders as needed
• Manage calendars for 6 executives, including prioritization and sequencing of meetings.
• Arrange domestic and international travel; support visas/passports; prepare and reconcile expense reports.
• Manage sensitive/confidential documents.
• Execute special projects that improve organizational effectiveness; assist executive team with project tasks as needed.
• Coordinate with the Executive Assistants to the CEO/President to ensure alignment and coverage.
• Serve as the primary point person between the Bannockburn office and the Association for facilities, administrative coordination, and general office needs.
• Handle incoming and outgoing mail and packages; manage shipping/receiving.
• Partner with Purchasing colleague to order and maintain office supplies; track inventory and ensure cost-effective purchasing.
• Coordinate office services (meeting room setups, catering, visitor logistics, equipment maintenance).
• Support onsite events and meetings (room scheduling, materials preparation, AV coordination).
• Proactively remove low-value tasks from executive to-do lists to maximize focus.
• As trust develops, may handle sensitive, time-critical tasks to reduce distractions.
• Represent executives professionally in all interactions; respond promptly to internal and external stakeholders.
• Draft and proofread correspondence, presentations, and documents.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

• Professionalism and Service Orientation: Pleasant, upbeat, and courteous; represents executives and the organization professionally.
• Organization and Follow-Through: Manages multiple tasks, tracks assignments, and delivers reliably.
• Initiative: Self-starter who anticipates needs and acts without constant direction.
• Responsiveness and Teamwork: Prompt, collaborative, and supportive across teams and levels.
• Analytical Ability: Comfort with financial, technology, and logical problem-solving.
• Communication: Strong written and verbal skills; grammar and spelling expert.
• Discretion: Handles confidential information with integrity and judgment.

Minimum Qualifications

Education: College Degree

Experience and/or Training: At least 3 years Administrative/Executive Support/Office work experience.

Technology/Equipment: Expert with MS Office (Outlook, PowerPoint, Word); strong phone and conferencing systems usage.

Preferred Qualifications

Education: Bachelor's preferred.

Experience and/or Training: Project management experience preferred; business exposure a plus.

Training provided as needed.

Licenses/Certificates: Notary public a plus; valid passport; valid driver’s license.

Technology/Equipment: MS Office expert and technology savvy; quickly learns new systems (mobile devices, CRM, etc.); uses mobile tools efficiently.

Physical and Mental Demands

The employee is occasionally required to stand and/or walk. The employee must occasionally lift and/or move up to 25 pounds, including moving office supplies and packages.

Working Environment

Location: Bannockburn, IL office; hybrid schedule of 3 days per week in-office.

Travel: Occasional travel Association meetings, events, annual trade show, and up to two Board meetings per year (generally <25%).

Notes: In-office presence coordinated with executive needs and key onsite activities.

The Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits. The Association has a hybrid work environment, with one day per week in the Bannockburn, IL office. The pay range for this position is $65–80K. The Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, Global Electronics Association offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week.

Please send resume & cover letter to LyssaBernstein@electronics.org.  Subject line should say: EA & Office

The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we’ve supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.