Careers

The CRM Lead is a hands-on technical and functional leader responsible for the design, administration, and continuous improvement of Global Electronics' Salesforce platform. This role owns the day-to-day health of Salesforce while partnering closely with Sales, Marketing, and Services teams to ensure the platform drives productivity and supports business goals. This role reports to Director, CRM & ERP Systems. 

Key Responsibilities:

• Platform Ownership: Serve as the primary Salesforce administrator and subject matter expert, managing configuration, user access, data integrity, and system health across Sales Cloud, Service Cloud, and related tools.
• Enhancements & Delivery: Gather requirements from business stakeholders and translate them into Salesforce solutions, including flows, custom objects, validation rules, dashboards, and reports, delivered on time and with minimal disruption.
• User Enablement: Own onboarding, training, and ongoing enablement for Salesforce users. Act as the first line of support for platform questions and issues.
• Data & Reporting: Maintain clean, reliable CRM data. Build and manage dashboards and reports that give leadership clear visibility into pipeline, customer activity, and team performance.
• Integrations & Ecosystem: Manage and support integrations between Salesforce and connected tools (e.g., marketing automation, ERP, CPQ). Partner with technical teams to scope and deliver more complex integration work.
• Roadmap Contribution: Identify opportunities to improve how the business uses Salesforce. Bring forward recommendations and help prioritize enhancements alongside the broader enterprise systems roadmap.

The Ideal Profile:

• The Builder: You don't just maintain the system; you make it better. You're always looking for ways to reduce manual work and improve the user experience.
• The Bridge: You understand business needs and work closely with the Principal, Enterprise Platform Strategy to translate them into the right Salesforce solutions.
• The Owner: You take pride in a clean, well-governed platform. Bad data, broken flows, and unused licenses bother you.
• The Collaborator: You work well across teams and know how to balance competing priorities with limited resources. You partner closely with the NetSuite ERP lead to ensure Salesforce solutions align with the overall systems strategy and systems of record.

Requirements:

• 4–6+ years of hands-on Salesforce administration and configuration experience
• Strong understanding and experience with Sales Cloud, Service Cloud and Marketing Cloud; Experience with Marketing Cloud Account Engagement and AgentForce a plus
• Experience supporting requirements discovery, analyzing requirements, and translating them into Salesforce solutions
• Experience with Salesforce integrations (APIs, middleware tools like MuleSoft or similar)
• Strong communication skills, comfortable working with both end users and leadership

Global Electronics Association is an Equal Opportunity Employer offering a competitive salary of $125 – 130K, and excellent employee benefits. This is a hybrid role; 1-2 days in the Bannockburn, IL office.

Please send resume and cover letter to: lyssabernstein@electronics.org.  Subject line should say: CRM LEAD.

The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we’ve supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to supports its members. 

The Global Electronics Association is seeking a Digital Campaign Manager.  The Digital Campaign Manager plans and executes high-quality, multichannel campaigns across the Association’s portfolios, events, and regions while managing day-to-day agency activity, channel performance, testing, and optimization.

RESPONSIBILITIES

• Receive approved campaign briefs from Product Marketing Leads and translate them into executable plans covering audiences, channels, sequencing, assets, budget, milestones, testing, and measurement requirements. Build and deploy campaigns across email, digital advertising, paid social, search, display, programmatic channels, and web landing pages.
• Build the campaign layer in HubSpot and Salesforce environments, including workflows, email deployment, campaign audiences, segmentation, tracking, and A/B tests.
• Own paid-media execution and optimization, including audience targeting, media-plan implementation, budget pacing, testing, and performance decisions.
• Serve as the primary day-to-day operational contact for marketing agency partners: provide briefs, review outputs, give feedback, manage timelines, and escalate strategic or performance issues appropriately.
• Review campaign performance with the Data Analytics Manager and adjust targeting, sequencing, messaging application, channel mix, and spend based on evidence.
• Execute event marketing campaigns for APEX EXPO, EWPTE, WHMA, IEMI, CEMAC and regional events from approved Product Marketing briefs, including registration, email programs, digital advertising, and post-event follow-up.
• Execute regional campaign adaptations with Product Marketing and regional stakeholders while protecting approved positioning and brand standards. Coordinate with Content and Creative to secure campaign-ready assets and with Marketing Operations to ensure proper intake, scheduling, platform support, and data hygiene.
• Report campaign status, performance, optimization decisions, risks, and next actions to Product Marketing and Marketing services leadership.

REQUIREMENTS

• Bachelor's degree in marketing, communications, business, digital media, or a related field.
• At least 3 years’ digital marketing experience and progressive experience planning and executing multichannel digital campaigns in a B2B, association, membership, events, or comparable environment; hands-on experience with marketing automation, CRM campaign execution, email marketing, audience segmentation, paid media, landing pages, A/B testing, agency/vendor management, and performance optimization.
• Experience marketing large events, professional education, membership, standards, or technical products; experience executing campaigns across regions and adapting plans for local audiences; working knowledge of conversion optimization, attribution, lifecycle nurturing, and privacy-conscious audience practices.
• Experience with HubSpot, Salesforce or Salesforce Marketing Cloud experience and or certification, and major digital advertising platforms.
• Hands-on experience with marketing automation, CRM campaign execution, email marketing, paid-media platforms, landing pages, audience segmentation, tracking, and A/B testing.

Global Electronics Association is an Equal Opportunity Employer offering a competitive salary of $80K and excellent employee benefits.  The Association has a hybrid work environment. Position reports to the Bannockburn, IL office.

Please send resume and cover letter to e-mail: lyssabernstein@electronics.org  Subject line should say: DIGITAL

The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we’ve supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.

The Global Electronics Association is seeking a Staff Accountant.  The Staff Accountant supports the month-end close, general ledger maintenance, payroll processing, and HRIS administration. This role owns end-to-end payroll in ADP, partners with HR on employee data integrity, and performs core accounting functions to ensure accurate and timely financial reporting.

RESPONSIBILITIES

Payroll and HRIS

• Prepare, process, and reconcile multi-state biweekly payroll in ADP.
• Maintain employee records and compensation changes within HRIS; ensure data integrity and compliance.
• Administer payroll-related taxes, benefits deductions, and garnishments; coordinate year-end W-2s.
• Partner with HR on onboarding/offboarding, timekeeping, and policy compliance.

General Accounting and Close

• Assist with full-cycle month-end and year-end close, including journal entries, accruals, and account reconciliations.
• Maintain and reconcile general ledger accounts; investigate and resolve variances.
• Prepare balance sheet schedules and support flux analyses.

Financial Reporting and Compliance

• Support preparation of financial statements and management reports.
• Assist with audits (external, internal) by compiling schedules and documentation.
• Ensure compliance with GAAP and company policies; support internal control improvements.

AP/AR and Cash

• Oversee complex AP/AR issues as needed; review aging and payment runs for accuracy.
• Perform cash reconciliations and bank settlements; support treasury activities.

Systems and Process Improvement

• Serve as an ADP and HRIS super-user; drive automations and process efficiencies.
• Collaborate cross-functionally to streamline workflows and enhance data quality.

REQUIREMENTS

• Bachelor’s degree in Accounting, Finance, or closely related field.
• 4+ years of progressive accounting experience.
• Proficiency with ADP payroll and HRIS platforms.
• Strong Excel skills (lookups, pivots, reconciliations).
• Experience with mid-market ERPs (e.g., NetSuite, Microsoft Dynamics, Sage, or similar).
• Familiarity with AI agent use in support of Accounting task.
• Solid understanding of US GAAP, payroll tax compliance, and internal controls.
• Detail-oriented, deadline-driven, strong communication and stakeholder partnership.

The Global Electronics Association is an Equal Opportunity Employer offering a competitive salary of $80K and excellent employee benefits.  The Association has a hybrid work environment. Position reports to the Bannockburn, IL office. 

Please send resume and cover letter to e-mail: lyssabernstein@electronics.org.  Subject line should say: ACCOUNTANT

The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we’ve supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.

The Global Electronics Association is seeking a Junior Staff Accountant. The Junior Staff Accountant supports daily accounting operations with a focus on accounts payable, accounts receivable, cash application, and billing. This role ensures transactional accuracy, timely processing, and contributes to a smooth month-end close.

RESPONSIBILITIES

Grant Accounting

• Review and validate vouchered time
• Prepare and process labor costs and journal entries as needed.
• Maintain supporting documentation for time and effort reporting in accordance to grant requirements.

Accounts Receivable (AR) and Billing

• Prepare customer invoices and credit memos; ensure contract/PO alignment.
• Monitor AR aging; perform collections outreach and record customer communications.
• Post cash receipts and adjustments; maintain customer account accuracy.

Cash Application and Reconciliations

• Perform daily cash application and bank reconciliation tasks.
• Investigate unapplied cash and resolve short-pays or chargebacks.
• Support daily sales and cash reporting.

General Ledger and Close Support

• Assist with journal entries and basic account reconciliations.
• Maintain documentation for audits and internal control compliance.
• Support inventory or fixed asset tasks as assigned.

Process and Systems

• Maintain clean data within ERP; help implement workflow improvements.
• Collaborate with cross-functional teams (Sales Ops, Customer Success, Procurement).

REQUIREMENTS

• Bachelor’s degree in Accounting, Finance, or closely related field.
• 2+ years in an accounting function (internships/co-ops acceptable).
• Familiarity with AP/AR processes and billing systems.
• Excel basics (vlookups, pivots preferred) and exposure to ERP software.
• Highly organized, strong follow-up, customer-service orientation, willingness to learn.
• Familiarity with AI agent use in support of Accounting task.

The Global Electronics Association is an Equal Opportunity Employer offering a competitive salary of $60K and excellent employee benefits.  The Association has a hybrid work environment. Position reports to the Bannockburn, IL office. 

Please send resume and cover letter to e-mail: lyssabernstein@electronics.org.  Subject line should say: JR. ACCOUNTANT

The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we’ve supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.

The Global Electronics Association is seeking a Social Media Director. The Social Media Director will build and lead a world‑class organic social and digital presence for the Association – elevating our work in advocacy, technology, standards, workforce, industry intelligence, and engaging members, media, and policymakers globally. This role leads and is responsible for end‑to‑end organic social strategy and channel growth across LinkedIn, YouTube, Instagram, Facebook, X, Threads, and emerging platforms aligned to our mission. You will establish governance, define success metrics, and guide an integrated team to deliver social‑first storytelling to advance the electronics industry. 

This role reports to the Chief Communications Officer and collaborates closely with Communications, Marketing, Government Relations, and regional communications, marketing, and social team members.

RESPONSIBILITIES

• Build and lead the global organic social strategy spanning primary platforms, executive social thought leadership, and employee advocacy. Includes oversight of daily operations for all current active and emerging platforms.
• Define channel purpose, target audiences, and editorial pillars. Define KPIs and a measurement framework that connects organic social to brand reputation, policy influence, audience growth, website referrals, event registrations, and member engagement. Provide regular reporting, analysis, and insights and recommendations to optimize performance.
• Develop an always‑on editorial calendar and craft content in sync with Association and industry news, advocacy milestones, intelligence and research reports, events, and member spotlights, ensuring complex industry and policy issues are engaging and tailored to audiences.
• Partner with internal teams on campaign alignment, website integrations, and GEO/SEO informed insights to supplement organic social.
• Monitor platform changes, cultural/industry moments, and peer benchmarks; forecast risks and opportunities with actionable recommendations.
• Enable employee advocacy via toolkits, guidelines, and training.
• Maintain compliant practices globally (disclosures, privacy, data hygiene, platform terms).
• Ensure content meets accessibility standards (accurate captions, alt text, color contrast, readable typography) and adheres to brand guidelines.

Qualifications

• 8+ years in social media, digital marketing, or brand communications with demonstrated leadership of multi‑channel organic programs; B2B, association, or advocacy experience preferred.
• Proven success building organic strategies that drive measurable outcomes (reputation, reach, engagement, web referrals, event registrations, grassroots actions).
• Deep fluency across LinkedIn, YouTube, X, Instagram, Facebook, Threads, and social listening/management platforms.
• Hands‑on experience scaling YouTube, including programming, retention tactics, metadata within YouTube Studio, and analytics.
• Strong creative judgment and editorial instincts; ability to translate technical/policy topics into compelling, on-brand social‑first narratives.
• Advanced analytics literacy: KPI frameworks, dashboards, test‑and‑learn plans; GA4 familiarity preferred in partnership with Marketing.
• Exceptional written and verbal communication; comfort presenting to executives; strong project and stakeholder management.
• Bachelor’s degree in Communications, Marketing, Journalism, Public Affairs, or related field (or equivalent experience).
• Proficiency with tools such as Sprout/Sprinklr/Hootsuite, Brandwatch/Meltwater, GA4, YouTube Studio, and Adobe/Canva.

Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits.  The Association has a hybrid work environment. Position reports to the Washington, D.C. office.

The pay range for this position is $135K+. The Global Electronics Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, and offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week.

Please e-mail resume and cover letter to: lyssabernstein@electronics.org. Subject line should say: SOCIAL MEDIA

The Global Electronics Association seeks a Customer Support Specialist (CSS), 2nd Shift, 2 pm–11 pm. The CSS provides service and support for customer and member orders, membership, and technical support. Ensure a high level of customer satisfaction. Educate customers about products and services and cross-sell. Guide customers to online resources. Monitor issues, provide necessary follow-up, and maintain consistent service.

RESPONSIBILITIES

Phone Support

• Apply product, service, and policy knowledge to address caller questions, complaints, and issues.
• Deliver prompt, accurate solutions that make customers and members feel valued.
• Listen, clarify, and de-escalate upset customers and members.

Order Processing

• Process orders accurately and ensure same-business-day responses.
• Manage portal orders and PO invoices.
• Review member POs and request corrections or missing details.
• Attach POs and correspondence to term orders; send confirmations and receipts.
• Resolve backorders, coordinate fulfillment, and update customers on ship dates.
• Resolve shipping issues, including customs and invalid accounts.
• Verify quality complaints and report them to fulfillment.
• Approve web orders within the expedited SLA.
• Process exchanges, returns, authorizations, and credit memos.
• Document order status in case notes.

Case Management and Technical Support

• Verify and update customer records before processing transactions, creating records when needed.
• Resolve DRM issues by resetting files and explaining restrictions.
• Report website issues and submit helpdesk tickets.
• Resolve failed payments.
• Apply payments to order and membership quotes and invoices.
• Partner with accounting to resolve order and billing issues.
• Research credit holds and advise customers.
• Complete Vendor Setup forms and secure required approvals.
• Answer technical questions about IPC Standards.
• Follow up on assigned cases using documented procedures.
• Build trust with customers, members, and internal teams.
• Recommend products and services that meet customer needs.
• Resolve inquiries or escalate them to the support lead or colleagues.

Certification Support

• Support IPC trainers, training centers, and individuals.
• Help customers with certification, training, and testing platforms.
• Meet trainers’ urgent needs during classes.
• Resolve exam and grade issues for students and trainers.
• Resolve tickets with accurate certification and training guidance.
• Resolve customer certification issues.
• Correct certification data and sync exam funds as needed.

Membership Support

• Answer membership questions by email and phone.
• Explain benefits, recommend membership options, and support member resources.
• Process new and renewed memberships within the expedited SLA.
• Coordinate membership issues with regional teams.
• Support management, teams, and assigned projects.
• Support APEX EXPO and other events as needed.
• Review NetSuite workflows, recommend improvements, and test updates.
• Represent the customer’s voice on cross-functional teams.

REQUIREMENTS

• Must be able to work 2nd shift, 2 pm–11 pm, M–F.  Training for the first 3 months will be 8 am–5 pm.
• High school diploma or equivalent.
• At least 3 years of customer service experience.
• Extensive knowledge of IPC standards (training provided).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively.
• Strong Microsoft Office and CRM software such as Salesforce, NetSuite, or Microsoft CRM skills.
• Proficiency with standard office equipment, including headsets, phones, and computers.
• Preferred: Customer service certification or related education.
• Preferred: IPC Trainer certification or equivalent standards knowledge.
• Preferred: Order and financial transaction processing experience.
• Preferred: NetSuite or Salesforce experience.

Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits.  The Association has a hybrid work environment, with one day per week in the Bannockburn, IL office. 

The pay range for this position is $25+ per hour. The Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, Global Electronics Association offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week.

Please send resume and cover letter to e-mail: lyssabernstein@electronics.org.  Subject line should say: CSS – 2nd

The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we’ve supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.

As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.

With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.