In globally competitive markets,managing product quality,reliability and risk is not an option. However,it also brings its own unique set of challenges to complex organizations:
- Product design teams need to gain early insight into product reliability - A systematic process is needed to plan for quality,and to identify and mitigate risks - The product design must be more closely aligned with customer requirements - Reliability and quality must be balanced with lifecycle costs and profitability - A centralized system is required to enable guided corrective actions and prevent repeat issues Today,many companies struggle with these demands,creating fragmented tools and processes that delay analysis and prevent communication,the consequences of which range from undesirable to catastrophic,including: Escalated costs,undetected risks,product recalls,decreased consumer confidence,and loss of market share. Customer demands and government oversight have never been greater,which is further amplified with 24 hour access to consumer blogs and media coverage. Every corporate boardroom is forced to consider the
impacts of quality,reliability and risk on their business.